The entire staff (from Kris that answers the phone, to the fertility nurses, to the phlebotomists in the lab) take the time to get to know you personally and they truly care about your family. Dr. Austin looks at your individual situation and tailors your protocols just for you with your input, and Matt, the Embryologist is incredibly talented. They welcome questions and made us feel comfortable every step of the way. We cannot thank you enough for helping bring our daughter into the world!